Terms & Conditions

Damages to equipment or installations resulting from negligence, unauthorized modifications by end users, or incorrect operation are excluded from our responsibility.

Payments related to electricity, water, and sewerage are not within our scope. Any government charges, whether regular or irregular, as well as payments to third parties, are outside our responsibility.

All costs and pricing in our commercial proposal are based on current market rates and conditions. Any changes due to government regulations, new taxes, VAT, duties, or similar factors that impact operational or procurement costs will be charged separately at actual cost.

Government approvals, NOCs, scaffolding, waste disposal, cleaning, security, and any services not explicitly stated in the scope of work are excluded.

All equipment and installations must be in proper working condition at the time we take over. Upon contract signing, Fixes Home Technical Services L.L.C will issue a report on faulty equipment or existing installation issues. Any required rectifications will be handled separately.

We assume the building and systems are designed with sound engineering principles to meet operational and performance needs, and that they have been balanced as per design intent. Any design flaws, installation deficiencies, or balancing issues preventing the achievement of required conditions will not fall under our responsibility. Rectification, replacement, or rework of such items will be charged additionally and subject to resource availability.

Any work not specifically included in the offer and pricing schedule will be outside our scope.

All complaints will be attended to within 24 hours. If not, the First Party reserves the right to engage another service provider and deduct the incurred cost from payments due to the Second Party.

A preventive maintenance program shall be submitted for approval at the time of signing the contract.

The Second Party must adhere to the approved schedule unless otherwise revised by the First Party.

Maintenance complaints will be acknowledged via email or fax. Phone calls should be limited to confirming receipt of complaints.

The Second Party must be equipped with the necessary tools and emergency equipment prior to carrying out any task within the premises. All staff deployed by the Second Party shall be fully insured and must comply with environmental, health, and safety requirements.

The Second Party shall not disclose any information related to the First Party, its building, or premises to any third party without prior written approval from the First Party.

Upon completing periodic maintenance services, the Second Party must obtain the authorized representative’s signature from the First Party.

All site activities must be executed in compliance with the prevailing rules and regulations of the Emirate of Dubai. Any new regulations introduced by the authorities must be communicated promptly to the First Party. The First Party reserves the right to terminate the contract with a written notice of thirty (30) days in advance, stating the reason for termination. Monthly reports must be submitted covering breakdown calls, service reports, preventive and corrective maintenance activities, and all other contract-related documentation.

The Second Party shall provide Planned Preventive Maintenance (PPM) services for the duration of the contract period.